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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Emily Brauchli

September 26, 2023

1  out of  5 rating by Emily Brauchli
"I've been a loyal State Farm customer since 2020 and have generally received excellent customer service. However, my recent experience with Ed Martinez Jr - State Farm Insurance Agent has been disappointing. Firstly, they removed my drive safe and save discount without addressing my concerns, even though I couldn't set it up due to underwriting issues. I was advised to contact the agent directly, but both times I requested to speak with him, I received no response. Additionally, I was quoted a monthly rate that was later increased without prior notice. What added to my frustration was the fact that two of my policies were canceled on the grounds of an allegedly invalid driver's license, which was not the case. This not only left me dissatisfied but also created additional complications. I had recently purchased a new car over the weekend, and when I tried to add it via the 24-hour helpline, I was informed that it couldn't be added due to the policy cancellation. This put me in a very difficult situation where I was unable to use my vehicle due to it not being insured."
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Doug Helm

October 18, 2022

5  out of  5 rating by Doug Helm
"Great and friendly people awesome place to get insurance and do business with"
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A Rivas

October 8, 2022

1  out of  5 rating by A Rivas
"Yo nunca regresaria con ellos en mi experiencia muy mal servicio de martinez nunca regresa una llamada y las polizas que tienen son ridiculas"
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Jayme T

June 10, 2020

5  out of  5 rating by Jayme T
"My family & I have done business with Ed for years. We could not ask for a better Agent or for any greater service from he and his staff!"
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C Mitchell

January 15, 2019

5  out of  5 rating by C Mitchell
"My family does business with Ed, and in a time of need would never leave you stranded. Always plesant, and assuring that everything will get worked out in a timely manner, good business people -yes, would recommend."
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Zarahi Gaeta

September 19, 2018

1  out of  5 rating by Zarahi Gaeta
"Told me it’s my fault for not paying attention. I talked to different employees there and they each told me a different reason for charging me TWICE. My mother and i went to talk to Ed and he literally put his hand on my moms face for her to stop talking so he can talk. Never again. Worst customer service"
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October 11, 2017

1  out of  5 rating by splapoon
"Never answer there phone and when they do the costumer service is below average. Had them for a year and they decided to cancel my insurance without notice but honestly I’m glad because now I’m forced to find a better agent"
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Omar Gonzalez

March 30, 2017

1  out of  5 rating by Omar Gonzalez
"Terrible experience. Not a professional agent to do business with. very pleased that we have switched carriers."
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March 29, 2017

1  out of  5 rating by Kara
"HORRIBLE EXPERIENCE! I have been a customer for over 15 years, my policy holder has been a customer for more like 30. In the last year, our policy has been screwed up more times than I can count. most recently, Bianca, treated me like dirt. I called because I was told my premium was increasing. She argued with me for 30 minutes about the rates increasing but yet, the amount being deducted was lower. It was only lower because of an error that had 3 months ago when they never cancelled a renters policy. Still nothing has been done. I have got quotes from other providers and will be leaving."
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Janna G

February 21, 2017

1  out of  5 rating by Janna G
"If I coukd rate 0 stars I would. I have also been a customer with state Farm for 10+ years. On two separate occasions within the last year with this agent I have recieved the worst customer service imagineable. The first occasion they were unable to to explain a charge to me and became very hostile when I continued to question. Bianca stated that she had been in the business a very long time and she herself understood but was unable to explain it to me. Of course in the end the charge was incorrect. The latest situation occurred when I canceled my insurance and my bank account was still drafted for the policies after the cancellation. It has been one week and I still have not been refunded the money. Ed became very hostile with me during our last phone call when I again asked if he was sure the check was in the mail. He asked me if I was calling him a liar and asked why I would be questioning him. He stated that he had went above and beyond to help me (that was after they made the mistake of drafting my money out of my account ) and then he hung up on me. Long story short, I would definitely take your business elsewhere. Extremely poor customer service. This last incident confirmed my decision to leave and go with a different company and I am very happy I did."
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Keirsey Crew

November 8, 2016

1  out of  5 rating by Keirsey Crew
"I've had insurance through him for 10+ years and never called and asked for anything. The first time I need help, they are impossible to get a hold of. I will be finding a new carrier that focuses on customer service."