State Farm® Insurance Agent Ed Martinez Jr

"I've been a loyal State Farm customer since 2020 and have generally received excellent customer service. However, my recent experience with Ed Martinez Jr - State Farm Insurance Agent has been disappointing. Firstly, they removed my drive safe and save discount without addressing my concerns, even though I couldn't set it up due to underwriting issues. I was advised to contact the agent directly, but both times I requested to speak with him, I received no response. Additionally, I was quoted a monthly rate that was later increased without prior notice. What added to my frustration was the fact that two of my policies were canceled on the grounds of an allegedly invalid driver's license, which was not the case. This not only left me dissatisfied but also created additional complications. I had recently purchased a new car over the weekend, and when I tried to add it via the 24-hour helpline, I was informed that it couldn't be added due to the policy cancellation. This put me in a very difficult situation where I was unable to use my vehicle due to it not being insured."

"Told me it’s my fault for not paying attention. I talked to different employees there and they each told me a different reason for charging me TWICE. My mother and i went to talk to Ed and he literally put his hand on my moms face for her to stop talking so he can talk. Never again. Worst customer service"

"HORRIBLE EXPERIENCE! I have been a customer for over 15 years, my policy holder has been a customer for more like 30. In the last year, our policy has been screwed up more times than I can count. most recently, Bianca, treated me like dirt. I called because I was told my premium was increasing. She argued with me for 30 minutes about the rates increasing but yet, the amount being deducted was lower. It was only lower because of an error that had 3 months ago when they never cancelled a renters policy. Still nothing has been done. I have got quotes from other providers and will be leaving."

"If I coukd rate 0 stars I would. I have also been a customer with state Farm for 10+ years. On two separate occasions within the last year with this agent I have recieved the worst customer service imagineable. The first occasion they were unable to to explain a charge to me and became very hostile when I continued to question. Bianca stated that she had been in the business a very long time and she herself understood but was unable to explain it to me. Of course in the end the charge was incorrect. The latest situation occurred when I canceled my insurance and my bank account was still drafted for the policies after the cancellation. It has been one week and I still have not been refunded the money. Ed became very hostile with me during our last phone call when I again asked if he was sure the check was in the mail. He asked me if I was calling him a liar and asked why I would be questioning him. He stated that he had went above and beyond to help me (that was after they made the mistake of drafting my money out of my account ) and then he hung up on me. Long story short, I would definitely take your business elsewhere. Extremely poor customer service. This last incident confirmed my decision to leave and go with a different company and I am very happy I did."